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Travel Booking Fee or Price Change After Confirmation Complaint

Decision tree

Write a complaint about a booking site that raised the price or added a fee after confirmation, with the confirmation and a refund request.

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Write a complaint about a booking site that raised the price or added a fee after I had a confirmation. What I will tell you: booking site [BOOKING_SITE], reference [BOOKING_REFERENCE], price at confirmation [ORIGINAL_PRICE], new price [NEW_PRICE], reason given [REASON_GIVEN], date of change notice [CHANGE_DATE].

The draft must say that a confirmation was issued at a stated price, set out the later change and the reason given, and ask for the original price to be honoured or a refund if I cancel.

Documents that usually matter: The first confirmation email with its time, the change email, terms at booking, and any chat transcripts. Realistic outcomes to ask for: Honouring the original price, a full refund if I cancel because of the change, or a goodwill credit. Expect a response like: The site may cite a clause on supplier price changes; reply by asking when that clause was shown and why a confirmed booking can be changed [VERIFY terms].

Before drafting the travel booking fee or price change after confirmation complaint, run a short decision tree with three branches: proof, recipient, remedy, show the branch taken, and then write the letter. Give me the letter with a 50-word cover note, followed by an escalation ladder if I am ignored (ask for the supervisor team, then the airline or hotel direct, then the card issuer), and an evidence checklist (confirmation, change email, terms, chat log). Send it as a PDF attachment, then keep the thread and any automatic reply and do not delete any reply.

Draft it as myself, not on anyone's behalf, with no invented titles. Keep it firm, factual and polite, threatening nothing beyond lawful steps, put the date from [DEADLINE] on any request, and flag what I cannot prove. Invent no statute or deadline; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and tell me to verify the exact law with a professional. This is drafting help, not legal advice.

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