Create intermediate Works with: Any AI

Airline Wheelchair or Mobility Aid Damage Complaint

Table output Has example

Write a complaint to an airline's customer relations office about damage to your wheelchair, scooter or other mobility aid during a flight.

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Write a complaint to an airline's customer relations office about damage to my wheelchair, scooter or other mobility aid during a flight. What I will tell you: airline [AIRLINE_NAME], flight number and date [FLIGHT_AND_DATE], the aid and its value [AID_AND_VALUE], damage found and when [DAMAGE_DESCRIPTION], who I told at the airport [AIRPORT_REPORT], what I have lost the use of since [DAILY_IMPACT], what I want [DESIRED_REMEDY].

It should say the aid was handed over in working order, describe the damage in plain terms, state that it was reported before leaving the airport if that is true, and ask for repair or replacement at the airline's cost plus a named person to coordinate.

What to collect first: A damage report reference from the baggage desk, photos of the aid on arrival, the manufacturer's model details, a repair quote or replacement price, and any written statement of how the airline handles damaged aids. Remedies that are usually on the table: Repair paid directly, a replacement of equal specification, a loan aid while repairs happen, reimbursement of hire costs, and a written apology. They will often answer: The airline may point to a short reporting window or to a limit on liability for baggage; reply by asking them to state in writing which term they rely on and to say how it applies to a mobility aid [VERIFY with the airline's own conditions].

First build a dated timeline for the airline wheelchair or mobility aid damage complaint (date, event, source document), note what is missing, and then draft the letter from it. Deliver the letter itself with a 50-word cover note, and next an escalation ladder if I am ignored (request a case handler, then a senior review, then the national air travel complaints body), and an evidence checklist (damage report, photos, model and serial number, quote, hire receipts). Send the letter as a PDF and paste the text into the message, then keep the thread and any automatic reply and ask for a reply confirming receipt.

Draft this as me, an ordinary person, with no invented titles. Invent no statute or deadline; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given, and add a line telling me to confirm the rules with a professional or consumer agency. Make it steady, civil and clear, with no insults or empty threats, set no cut-off other than [DEADLINE], and be honest about limits. Treat this as writing help, not a legal opinion.

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Dear Customer Relations Team,
On 14 March I flew from Leeds to Lisbon on flight XY204 with my folding powered wheelchair, which I handed over at the gate in working order. When it was returned at Lisbon the left drive wheel was bent and the controller would not switch on. I reported this at the baggage desk before leaving the terminal and was given reference BD-5521. A repair quote of 640 pounds is attached with four photos.
I am asking you to cover the repair, arrange a loan chair until it is done, and name one person who will update me every three working days. Please reply by 28 March.

• airline