Transport, Tickets and Pickup Letters & Disputes
Prompts
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Seat Selection or Extra Legroom Fee Refund When the Airline Moved Me
Write a refund request for a seat selection or extra legroom fee that you paid but did not receive, with the booking and receipt.
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Hotel Booking Cancelled for Illness: Request for Flexibility With Evidence
Write a request to a hotel to waive a cancellation charge because illness or a family emergency prevented travel.
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Coach or Bus Operator Cancellation Refund and Expenses Letter
Write a refund and expenses request after a coach or bus service was cancelled or did not run, saying what you paid for.
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Ferry Crossing Disruption Compensation Request
Write a compensation request to a ferry operator after a long delay, cancellation or missed connection, with the booking and costs.
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Festival or Multi-Day Event Ticket Refund When Programme Changed
Write a refund request when the headline act or major parts of a festival were cancelled, quoting the advertised programme.
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Parcel Pickup Point Not Collected or Returned Early Letter
Write a complaint to a courier or retailer about a parcel returned from a pickup point before you could collect it.
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Taxi or Private Hire Overcharge Complaint to the Operator and Licensing Body
Write a complaint about a taxi or private hire fare that was far above what you were told or the meter showed.
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Season Ticket Refund After Moving or Changing Job
Write a refund request for the unused part of a season ticket after moving or changing job, with dates and the refund method.
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