Hotel Resort or Facility Fee Dispute Letter
Write a letter disputing a mandatory hotel resort or facility fee that was not clear when you booked, asking for removal or a refund.
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Write a letter disputing a mandatory resort or facility fee that was not clear when I booked. Details I will supply: hotel [HOTEL_NAME], booking site and reference [BOOKING_REFERENCE], stay dates [STAY_DATES], total quoted at booking [QUOTED_TOTAL], total charged [CHARGED_TOTAL], services I could not use [UNAVAILABLE_SERVICES]. It should compare the price shown at the point of booking with the final bill, say plainly which listed services were unavailable, and ask for the fee to be removed or reduced in proportion. Facts and papers worth gathering: Screenshots of the booking page and total, the confirmation email, the final folio, and photos or notices showing closed facilities. Reasonable asks: Removal of the fee, a partial refund for closed amenities, or a credit toward a future stay. They will often answer: The hotel often says the fee was disclosed in the property terms; reply by asking where the total price displayed the fee on the booking page and whether any closed facility is covered by the fee. Start by making a numbered list of exhibits for the hotel resort or facility fee dispute letter (exhibit, what it is, what it shows), add a gaps column, and then cite the exhibit numbers in the text. Return the letter with a 50-word cover note, followed by an if-ignored ladder (ask the duty manager, then the hotel group's guest relations team, then the card issuer), and a proof checklist (booking page capture, confirmation, folio, photos of closures). Email the letter with a clear subject line and the PDF attached, and save the sent message with its full headers and follow up if no confirmation arrives. Quote no statute or time limit from memory; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and remind me to check the law with a qualified adviser. Write this as me, an ordinary person, without posing as counsel. Write it direct, fair and respectful, with no threats beyond lawful steps, put the date from [DEADLINE] on any request, and say where an outcome is uncertain. None of this is legal advice.
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Subject: Resort fee on stay 3-6 June, reference HX99120 Dear Guest Relations, The price I saw when booking was 612 dollars for three nights. The final bill was 612 plus 135 dollars described as a resort fee. During the stay the pool was closed for repairs and the gym was locked on two days. I attach the booking screen, my confirmation and the folio. I am asking you to remove the 135 dollars or, at least, reduce it in proportion to the days the listed services were unavailable. A reply by 20 June would be appreciated.
Illustrative only, made-up data. Your results will differ and must be reviewed.