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Reply to a Request for a Written Statement After an Incident

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Reply to an insurer's or other side's request for a statement after an incident, keeping to facts and asking what it will be used for.

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Write a short reply to a request from an insurer, a company or the other side for a written statement about an incident. What I will tell you: who asked [REQUESTER_NAME], their reference [REFERENCE], the incident and date [INCIDENT_DETAILS], what they asked for [REQUEST_DETAILS], my own insurer or adviser [MY_INSURER_OR_ADVISER], facts I am sure of [CERTAIN_FACTS], facts I am unsure of [UNCERTAIN_FACTS].

The draft must confirm receipt, ask what the statement is for and who will see it, state only facts I am sure of, mark gaps as not known, and ask for the deadline in writing. It should not accept blame.

Facts and papers worth gathering: My notes made at the time, photos, reports, the request itself and my insurer's policy on statements. Reasonable asks: Clarity on purpose and deadline, an extension, and a statement limited to facts. A typical reply: Requesters may press for a quick statement; reply by asking for the purpose and deadline in writing, and consider advice from my insurer or a legal clinic first [VERIFY].

To start on the reply to a request for a written statement after an incident, ask me questions one at a time, waiting for each answer, and draft the letter only when I say ready. Return the letter plus a short cover note, around 50 words, and next an if-ignored ladder (tell my own insurer first, then reply in writing, then seek advice, then respond by the deadline), then an evidence checklist (notes, photos, reports, request, policy). Send the letter by a tracked route with a signature on delivery, then file the receipt and a scan of the letter.

Put it in simple first-person words, so that nothing implies professional status. Write it direct, fair and respectful, with no threats beyond lawful steps, set no cut-off other than [DEADLINE], and say where an outcome is uncertain. Invent no statute or deadline; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and remind me to check the law with a qualified adviser. This is drafting help, not legal advice.

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Dear Mr Hale,
Thank you for your email of 8 July, reference CL-2290. Before I send a statement, please tell me what it will be used for, who will see it, and by what date you need it. I am sure of the following facts: the incident happened at about 17:40 on 3 July, I was parked and the other car moved into my side. I do not know the other driver's speed. I will tell my own insurer that you have asked, and I may take advice before sending anything more.

• incident