Allergy Enquiry Reply Protocol
Answer allergy questions safely.
Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it (what [VERIFY] means).
Create an allergy enquiry reply protocol. How enquiries arrive: [CHANNELS]. Information I can provide from my allergen matrix: [MATRIX_AVAILABLE]. Who answers: [STAFF_ROLES]. Write reply templates that ask which allergen and the severity of the reaction in general terms, state what the kitchen can and cannot guarantee (including cross-contact risks), direct guests to speak with the manager, and avoid promising that any dish is free of an allergen unless confirmed by the kitchen according to procedure. Include a checklist for staff taking the order, a script for the table, and an internal log. Mark all legal and safety requirements as items to confirm with the local authority [VERIFY] for [JURISDICTION]. Do not provide medical advice. Also add a short staff training exercise with three scenarios and the expected steps, and a requirement that any uncertainty is escalated to the chef or manager before answering. Treat all health, hygiene and allergen statements as needing local confirmation. Mark them [VERIFY] for [JURISDICTION], and keep the practical routine usable whatever the answer.
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