Social Listening Digest Flow
Summarise mentions into a daily digest with an escalation rule.
Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made
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Create a daily digest of online mentions for [BRAND_OR_TOPIC]. Sources I can monitor: [SOURCES]. Terms to track and terms to ignore: [KEYWORDS]. Who reads the digest: [READERS]. Situations that need an immediate alert: [ALERT_CASES]. Specify collection, de-duplication, sentiment labels with a definition of each, grouping by theme, and a summary format of no more than 250 words with counts. Rules: quote mentions exactly, never guess who a person is, and treat anything about harm, threats or a minor as an alert for a human, with no automated reply. Output the flow, the summary template, the alert rule with owner and response time, and a monthly sample check of 20 mentions to compare labels against a person's judgement. Also define what the digest never contains, such as personal profiles of private individuals, and how mentions in other languages are handled, with a rule that translations are labelled as machine translations and checked before any reply.
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