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Daycare Billing for Days Closed or Unused Dispute

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Write a letter disputing daycare fees for days the centre was closed or your child did not attend for an agreed reason.

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Write a letter disputing daycare fees for days the centre was closed or my child did not attend for an agreed reason. Details I will supply: centre [CENTRE_NAME], child and room [CHILD_AND_ROOM], contract terms on fees and closures [CONTRACT_TERMS], dates disputed [DISPUTED_DATES], amounts [AMOUNTS], notice I gave [NOTICE_GIVEN], what I ask [DESIRED_REMEDY].

It should list the dates, quote the contract wording, and ask for credit or refund of fees for closure days and a written fee policy. List each disputed date, the reason (centre closed, public holiday, notice given) and the fee charged, then total it. Quote the contract or handbook wording and ask for credit or refund for closure days, a corrected invoice, and a written fee policy for future closures.

Gather before drafting: The parent handbook, enrolment contract, invoices, attendance records, closure notices, and my notice emails. What I can realistically request: A credit for closure days, a refund, a written policy, and a corrected invoice. The usual pushback: Centres often say fees secure the place; reply by asking where the contract says fees are due when the centre itself is closed [VERIFY contract].

Start by making a numbered list of exhibits for the daycare billing for days closed or unused dispute (exhibit number, description, date, what it proves), add a gaps column, and then write the letter and refer to the exhibits. Provide the finished letter plus a short cover note, around 50 words, and next the steps to take for silence or refusal (ask the director, then the owner or board, then the licensing body), then a proof checklist (handbook, contract, invoices, attendance, notices). Email it with a clear subject line and the PDF attached, and save a screenshot of the sent folder showing date and time and follow up if no confirmation arrives.

Stay calm, plain and courteous, threatening nothing beyond lawful steps, use only the date in [DEADLINE], and be honest about limits. Write it in the first person as a layperson, with no invented titles. Name no legal rule you cannot source from my input; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given, and add a line telling me to confirm the rules with a professional or consumer agency. This is drafting help, not legal advice.

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Dear Ms Foster,
Invoice 2210 charges for the full month of December, including 24 and 31 December and 1 January, when the centre was closed. The parent handbook (section 6) says 'fees are charged per day attended and published holidays are not charged'. The three closure days cost 3 x 52.00 = 156.00.
Please issue a credit of 156.00 or a corrected invoice, and send the written fee policy for closures. I'm happy to meet. The handbook page and invoice are attached. A reply by 15 January would be appreciated.

• childcare