Community Launch Plan: First 30 Days of a Customer Forum

Launch a community that members use because it helps them.

Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made

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Create a 30-day launch plan for a customer community for [PRODUCT_OR_TOPIC]. Platform: [PLATFORM]. Founding members and their interests: [FOUNDING_MEMBERS]. Staff time available: [STAFF_TIME]. Goals: [GOALS].

Provide a week-by-week plan with tasks, owners and outputs: set purpose and rules, seed content (ten posts and questions), invite founding members with a personal message (draft included), host a first event, respond within a target time, and review metrics. Write the community guidelines in under 250 words, a welcome post, and moderation procedures including how to handle off-topic posts, complaints about the product and heated threads. Add metrics (active members, posts answered by peers, response time) with the arithmetic for weekly rates and a decision point at day 30.

Mention accessibility and inclusion, and mark data protection and platform terms as [VERIFY].

Include the ten seed posts as a list of titles with a one-line purpose each (introductions, a how-to, a question we truly do not know the answer to, a showcase of a customer win), and a rule about replying to every post in the first month within one working day.

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Week 1: write purpose and rules, seed ten posts (three how-tos, three questions, two showcases, two introductions), invite 25 founding members with a personal message.
Week 2: first live event (30 minutes), reply to every post within one working day.
Week 3: recognise helpful members, post a monthly question.
Week 4: review metrics: members 60, active in 14 days 21 (35 percent), posts answered by peers 12 of 30 (40 percent), median response 5 hours. Decision at day 30: continue, adjust, or pause.

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