Rubric for Customer Support Replies
Score support replies on accuracy, empathy and next steps.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Score these support replies. Replies with customer messages: [REPLIES]. Policy and tone guide: [POLICY_AND_TONE]. Common complaints: [COMPLAINTS]. Criteria, each 1 to 5: answers the question asked; accuracy against policy; empathy that is specific, not generic; clear next step with a time; readable in one pass; no promises outside policy. Provide anchors for each level. Return a table per reply with quoted evidence, total out of 30, and a rewritten version of the weakest reply under 120 words. Summarise two patterns across the replies and one training topic. Do not blame individuals; focus on the writing. Where a reply is strong, say which sentence made it strong so the writer can repeat it. Look for phrases that sound scripted, such as we apologise for any inconvenience, and suggest specific alternatives. Check whether each reply leaves the customer knowing what happens next, by when, and what to do if it does not happen. Summarise findings as three coaching points for the whole team.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.