Sales Call Review Rubric
Score recorded calls fairly against your method.
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Review sales calls. Call transcripts or detailed notes: [CALL_NOTES]. Sales method and stages we teach: [SALES_METHOD]. Product and buyer type: [PRODUCT_AND_BUYER]. Score each call from 1 to 5 on opening and agenda, discovery questions, listening and summarising, handling objections, honesty about limits, next step agreed, and notes recorded. Quote the lines that earn or lose points. Check for pressure, false urgency or promises the product cannot keep. Return a scorecard per call, patterns across calls, three coaching points phrased kindly and two practice exercises. Recording and consent rules are [VERIFY] for [JURISDICTION]. Add a worked scorecard with invented notes: discovery 3 (asked about budget but not about the problem), listening 4, objections 2 (answered price with a discount straight away), honesty 4, next step 3, notes 5. Total 21 out of 30, 70 percent. Quote the line: We can do 15 percent off if you sign today. Coaching: ask what the price is being compared with before offering anything. Practice exercise: role-play three price objections. Add a closing step: repeat the scoring on three new calls after coaching and compare the totals, noting that three calls are too few to judge progress with confidence.
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