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Maintenance Request Triage Guide

Table output

Prioritize repairs by urgency and risk.

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

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Create a maintenance triage guide for my rental properties. Property types: [PROPERTY_TYPES]. Vendors available: [VENDORS]. Response commitments in my leases or local rules: [RESPONSE_COMMITMENTS].

Output format:
1. A table with three priority levels: Level | Examples | Target response time | Who is called | What the tenant should do meanwhile | What to document. Emergency: no heat in winter, gas smell, flooding, no water, electrical hazard, fire damage, sewage backup, broken exterior lock. Urgent: no hot water, major appliance failure, partial heat loss, pest infestation. Routine: cosmetic damage, slow drains, small fixtures.
2. A decision flow in IF / THEN form: IF the tenant reports X THEN ask these questions (location, safety, whether utilities are on).
3. A first-contact script of about 60 words, and wording that tells tenants to call emergency services for fire, gas, or injury.
4. A log format: date | request | priority | vendor | cost | resolution | tenant satisfaction.
5. A rule for tenant-caused damage.
Adapt the categories and times to the law and lease terms in [JURISDICTION]; the examples are not a legal standard. Check legal response timelines [VERIFY].

Adapt these categories and response times to the law and lease terms in [JURISDICTION]; the examples are not a legal standard. This is general information to organize your work, not legal, tax, mortgage or investment advice. Have a licensed real estate professional or lawyer who knows [JURISDICTION] verify the output before you rely on it.

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