Create beginner Works with: Any AI

Maintenance Request Triage Guide

Structured brief

Prioritize repairs by urgency and risk.

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Create a maintenance triage guide for my rental properties. Property types: [PROPERTY_TYPES]. Vendors available: [VENDORS]. Response commitments in my leases or local rules: [RESPONSE_COMMITMENTS].

Build a table with three priority levels and for each: examples, target response time, who is called, what the tenant should do meanwhile, and what to document. Emergency: no heat in winter, gas smell, flooding, no water, electrical hazard, fire damage, sewage backup, broken exterior lock. Urgent: no hot water, major appliance failure, partial heat loss, pest infestation. Routine: cosmetic damage, slow drains, small fixtures.

Add a decision flow: IF the tenant reports X THEN ask these questions (location, safety, whether utilities are on). Include a short script for first contact, wording to tell tenants to call emergency services for fire, gas, or injury, and a log format (date, request, priority, vendor, cost, resolution, tenant satisfaction).

Also give a rule for tenant-caused damage and a note to check local legal response timelines [VERIFY].

Adapt these categories and response times to the law and lease terms in [JURISDICTION]; the examples are not a legal standard. This is general information to organize your work, not legal, tax, mortgage or investment advice. Have a licensed real estate professional or lawyer who knows [JURISDICTION] verify the output before you rely on it.

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