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Internet Speed Far Below Contract Complaint

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Write a complaint that your home internet speed is far below what you were sold, providing the letter together with a 50-word cover note.

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Write a complaint that my home internet speed is far below what I was sold. Facts I will give: provider [PROVIDER_NAME], plan and speed sold [PLAN_AND_SPEED], speed test results with dates and times [SPEED_RESULTS], how I tested (wired or wifi, device) [TEST_METHOD], faults reported [FAULT_REPORTS], what I want [DESIRED_REMEDY].

Please have the letter include a short table of speed tests, say they were done by cable to the router, and ask for an engineer visit or the right to leave without penalty if the speed cannot be fixed.

Gather before drafting: At least five tests over several days, router make, the plan description, support ticket numbers, and the contract showing minimum speed if any. Reasonable asks: An engineer visit, a plan change, a bill reduction, or exit without penalty. Expect a response like: Providers often say the speed is up to a maximum and wifi is the issue; reply with your wired tests and ask for the minimum guaranteed speed in your contract [VERIFY].

First build an evidence index for the internet speed far below contract complaint (exhibit number, description, date, what it proves), add a gaps column, and then write the letter and refer to the exhibits. Provide the letter together with a 50-word cover note, followed by an escalation ladder if I am ignored (log the fault, then request escalation, then the telecom ombudsman or regulator), plus a proof checklist (speed tests, router details, plan description, tickets). Email the letter with a clear subject line and the PDF attached, then keep a screenshot of the sent folder showing date and time and follow up if no confirmation arrives.

Write it direct, fair and respectful, without exaggeration, set no cut-off other than [DEADLINE], and flag what I cannot prove. Draft this as me, an ordinary person, claiming no legal credentials. Quote no statute or time limit from memory; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and tell me to verify the exact law with a professional. This is drafting help, not legal advice.

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Dear Customer Services,
My plan is sold as 300 Mbps. I ran wired tests on 4, 5 and 6 October at about 8 pm, noon and 7 am. Results were 38, 52 and 61 Mbps down. I used a laptop cabled directly to the router. Tickets 77120 and 77305 were closed without a visit.
Please send an engineer, tell me the minimum speed in my contract, and reduce my bill until the speed is fixed. If it cannot be fixed within 30 days, I would like to leave without an early termination charge. I will reply to your answer by 25 October.

• internet