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Product Recall Refund When the Remedy Is Unavailable

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Write a request to a manufacturer for a refund or replacement under a recall when the offered repair is not available.

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Write a request to a manufacturer for a refund or replacement under a recall when the offered repair is not available. Facts I will give: manufacturer [MANUFACTURER_NAME], product, model and serial number [PRODUCT_DETAILS], recall notice number and date [RECALL_DETAILS], remedy offered [REMEDY_OFFERED], what I was told when I asked [WHAT_I_WAS_TOLD], whether I have stopped using the product [USE_STATUS].

The letter should quote the recall remedy, say it is unavailable or delayed, and ask for the alternative the notice allows, such as refund or replacement, and a date. Quote the recall remedy and the model and lot number covered, say how and when I asked for the remedy and what I was told, and ask for the alternative remedy the notice allows (refund or replacement) with a firm date. Ask what interim advice applies until then, and keep a log of each contact.

Gather before drafting: Recall notice, proof of purchase, photos of the model label, and my correspondence. Reasonable asks: Refund, replacement, a delivery date for the remedy kit, or written instructions for interim use. Expect a response like: Manufacturers may say stock is limited; reply by asking for the queue and the interim advice.

Their answer is in [THEIR_RESPONSE]. For the product recall refund when the remedy is unavailable, break their reply into a table of claims, marking each as supported or unsupported, then write my reply addressing each point in order. Return the letter with a 50-word cover note, and next an escalation ladder if I am ignored (ask the recall hotline, then the manufacturer's office, then the safety regulator), and a list of exhibits (notice, proof of purchase, label photos, messages). Send it as a PDF attachment, and archive a screenshot of the sent folder showing date and time and ask for a reply confirming receipt.

Keep it firm, factual and polite, threatening nothing beyond lawful steps, use only the date in [DEADLINE], and say where an outcome is uncertain. Draft it in my own voice as a private individual, with no invented titles. Cite no law or deadline I did not supply; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] and nothing else, and remind me to check the law with a qualified adviser. This is drafting help, not legal advice.

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Dear Recall Team,
I own a Brisa highchair, model BH-210, lot 4417, covered by your recall notice of 6 January. The notice offers a free replacement strap kit. When I applied on 9 January I was told kits would be available 'in the spring' and I have had no update since.
I have stopped using the chair. Please tell me the date the kit will be sent or offer the refund or replacement the notice allows as an alternative. Please also confirm the interim advice for owners while kits are unavailable. Proof of purchase and photos of the label are attached. I would like a reply by 15 April.

• recall