Prompt Almanac

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Marketplace and Online Seller Playbook: Item Not Received or Not As Described

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Coach for a marketplace order dispute.

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

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My order from an online marketplace seller has gone wrong. Please ask me for the listing wording, the order and tracking details, my messages on the platform, the claim window shown, and the payment method. Notes: [DISPUTE_DETAILS]. Country: [JURISDICTION].

Next, assemble a playbook with five sections. Start with the evidence: the order page, listing captures, tracking, photos, all messages kept on the platform, the platform's guarantee text on the date, and payment records. Then the outcomes: a refund through the platform guarantee, a replacement, a return label, or a payment dispute if the platform fails. Then the objections and answers: 'it was delivered' (give location evidence), 'the item matches the description' (compare the exact words and photos), and 'messages outside the platform are not valid' (keep everything on-platform). Then the order of escalation: message the seller, open the platform claim within its window, appeal, then the payment provider or card issuer. Then the cautions: do not move the conversation off the platform, do not leave retaliatory reviews, and do not miss the claim window [VERIFY].

Draft the first message for the platform's dispute form in 150 words or fewer and a chronology with links to screenshots. Mark claim windows and guarantee terms [VERIFY] and ask me to read them on the day.

Do not give me legal advice. Cite no time limit you cannot source. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Flag where I need expert help. Stay firm, factual and polite.

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