Reply to a Fake or Mistaken Review of My Business (Honest and Brief)
Respond to a review you cannot match to a customer without making claims.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Write a reply to a review I cannot match to a customer. The review text: [REVIEW_TEXT]. What I checked in my records and found: [WHAT_I_CHECKED]. My business and platform: [BUSINESS_AND_PLATFORM]. What I can offer: [OFFER]. Draft three replies of under 70 words each: one that says I cannot find a record under the details given and invites the reviewer to contact me privately with an order or booking number; one that thanks them for the feedback and describes my usual process in general terms without arguing; and one for the case where I have confirmed it is another business with a similar name. Each avoids calling the reviewer a liar, avoids sharing private details, and offers a private route. Add a checklist for reporting a review that may break the platform's rules, with the facts to include. Do not suggest posting fake reviews or pressuring anyone. Mark platform rules [VERIFY]. Do not give me legal advice. Name no rule I did not supply. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Flag where I need expert help. Threaten nothing beyond lawful steps.
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