Three-Sentence Pitch of My Complaint for a Busy Reader
Boil a complaint down to the issue, the evidence and the ask.
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Help me boil my complaint down to three sentences. The company or body: [COMPANY_OR_BODY]. What happened: [WHAT_HAPPENED]. Key dates and amounts: [DATES_AND_AMOUNTS]. What I have done so far: [STEPS_SO_FAR]. What I want: [DESIRED_OUTCOME]. The channel I will use (phone, form box, social message, executive email): [CHANNEL]. Write three versions: a spoken version for a phone call, a written version for a form box of about 60 words, and a very short version of under 35 words for a social message or text. Each version has three sentences or fewer: the issue with the date, the evidence with a reference number, and the specific ask with a response date. Explain why each sentence is where it is, remove adjectives and guesses about motives, and mark any claim I should be able to prove. Add a line for the case where the first reader says 'that's not my department': three sentences that ask who owns it. Provide a second pass that checks each version against my facts and flags anything I did not provide. Treat this as writing help only. Name no rule I did not supply. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Flag where I need expert help. Stay firm, factual and polite.
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Spoken: 'Hello, I'm calling about order 20-5531, a washing machine delivered on 3 June that has leaked since the first wash; my photos and the engineer report of 10 June are on file. I'd like a replacement or a full refund, and a confirmed date by 20 June.' Form box (about 60 words): 'Order 20-5531, washer delivered 3 June, leaking from the door seal since first use. Engineer report 10 June confirms a faulty seal (attached). Please replace the machine or refund 489 and confirm which by 20 June.' Short: 'Order 20-5531 faulty (leak, engineer report 10 June). Replace or refund 489 by 20 June, please.'
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