Grocery Substitution and Missing Items Refund Letter
Write a grocery delivery refund letter for substitutions and missing items, with the order number, photos and amount owed.
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Write a refund request for a grocery order with bad substitutions and missing items. Details I will supply: retailer [RETAILER_NAME], order number [ORDER_NUMBER], delivery date [DELIVERY_DATE], items missing and substituted [ITEM_LIST], amount charged for these [AMOUNT_CHARGED], dietary or safety needs affected [DIETARY_NEEDS]. The letter needs to list each item with price, say which substitutions were unsuitable and why, and ask for a refund of those items. List each missing or substituted item with price and the substitution preference I set, add the total to refund, and ask them to flag my account to block substitutions for items I mark. If an allergy or health need is involved, say so in one factual line and ask for the safety review of the substitution. What to collect first: The order summary, the delivery slip, photos of the delivered items, and any notes about requested no-substitution settings. What I can realistically request: Refund of missing items, credit for unsuitable substitutes, and a note on my account. Expect a response like: They may say substitutions were allowed; reply by pointing to the setting and ask for the refund of unusable items. Write the grocery substitution and missing items refund letter in three tones (firm, neutral, final notice), each between 180 and 280 words with identical facts. Provide the letter itself together with a 50-word cover note, then an escalation ladder if I am ignored (use the app, then customer care, then the card issuer), and a list of exhibits (order summary, slip, photos, settings). Lodge it through their online complaint system, and download the confirmation number and a dated screenshot and re-check the status weekly and log it. Name no legal rule you cannot source from my input; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] only as I give them, and tell me to verify the exact law with a professional. Write this in my own voice as a private individual, never as a lawyer. Keep it firm, factual and polite, without exaggeration, set no cut-off other than [DEADLINE], and be honest about limits. None of this is legal advice.
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Hello, Order 4-90217 was delivered on 18 May. Three items were missing (oat milk 2.10, eggs 3.40, rice 2.95) and the nut-free granola I ordered was replaced with a granola containing almonds, 4.50. My account is set to no substitutions because of a nut allergy in the household; I did not open the replacement. Please refund the four items, 12.95 in total, and note my account so that substitutions are blocked. Photos of the delivered bags and the slip are attached.
Illustrative only, made-up data. Your results will differ and must be reviewed.