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Rewards Points or Cashback Denied or Removed Letter

Structured brief Has example

Challenge denied or removed rewards points or cashback, quoting the programme terms, your activity and a request to restore them.

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Write a request to restore rewards points or cashback that were removed or denied. Inputs I will provide: programme [PROGRAMME_NAME], account [ACCOUNT_ID], points or cash value [VALUE], date removed or denied [DATE], reason given [REASON], terms I relied on [TERMS], what I ask [DESIRED_REMEDY].

The letter needs to quote the offer, show qualifying spend, and ask for restoration. Quote the offer exactly as advertised, show the qualifying purchases with dates and amounts, and calculate the points or cash I expected. Ask which specific condition was not met, ask for the programme terms in force on the date of purchase, and ask for restoration or an equivalent credit. If the programme changed after my purchase, say so and ask for the old terms to apply to earlier spend.

Documents that usually matter: Offer terms, statements, and screenshots. What I can realistically request: Restoration or equivalent credit. The usual pushback: Programmes may cite terms; reply by asking for the clause.

Write three versions of the letter for the rewards points or cashback denied or removed letter, one firm, one neutral, and one final notice, each 180 to 280 words with the same facts throughout. Return the letter itself with a 50-word cover note, followed by an escalation ladder if I am ignored (ask support, then complaints), and a proof checklist (terms, statements, screenshots). Lodge it online first, since many organizations log portal filings, and save a copy of every field I entered and note their stated response time.

Keep it firm, factual and polite, without exaggeration, use only the date in [DEADLINE], and flag what I cannot prove. Write it in the first person as a layperson, never as a lawyer. Quote no statute or time limit from memory; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given, and tell me to verify the exact law with a professional. None of this is legal advice.

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Dear Rewards Team,
Your offer of 12 September promised 5,000 bonus points after spending 1,000 within 90 days of opening the account (offer text attached). I opened the account on 15 September and spent 1,140 by 30 November, as my statements show. My points balance shows no bonus.
Please tell me which condition you believe was not met, or credit the 5,000 points. The terms in force on the day I applied are attached. I would like a reply by 20 December.

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