Reservation and No-Show Policy With Guest Messages
Draft a restaurant reservation policy covering holds, deposits, late arrivals and no-shows, with guest messages and staff scripts.
Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made
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Help me write a reservation and no-show policy for my restaurant. Seat count and number of reservable tables: [SEATS_AND_TABLES]. Peak nights: [PEAK_NIGHTS]. Current no-show rate if known: [NO_SHOW_RATE]. Large party size definition: [LARGE_PARTY_SIZE]. Whether we take card holds or deposits: [DEPOSIT_APPROACH]. Reservation tool: [RESERVATION_TOOL]. Provide: a one-page policy with sections for booking window, confirmation, party size changes, late arrivals and the table hold time, cancellations, no-shows, large parties, special occasions, and exceptions at manager discretion; a confirmation message under 60 words; a reminder message under 40 words; a message after a no-show; a decline message for fully booked nights; and staff scripts for enforcing the policy kindly. Add a table with the columns Situation, What we do, Who decides, What we say. Include a simple calculation of the cost of no-shows: covers lost times average spend, showing the arithmetic, and a small table comparing what a deposit might recover under two scenarios. Mention that deposit and cancellation fee rules, card handling and consumer rights vary by place and by tool, and mark them [VERIFY]. This is operational drafting help, not legal advice. Do not invent features of my reservation tool or legal rules. Keep the language fair, clear and free of threats. Add a worked example with invented figures: 6 no-show covers per week on average, 38 average spend per cover, 50 weeks a year, and compute the yearly loss.
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