Price Increase Conversation Script

Communicate pricing changes with care.

Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it (what [VERIFY] means).

Write a script for discussing a price increase with a customer. The change, effective date and contract terms: [CHANGE_TERMS]. Customer's history and relationship: [CUSTOMER_HISTORY]. What we can offer (grace period, plan change, feature access): [OPTIONS].

Provide a structure: lead with value delivered, explain the change honestly, state facts and dates, listen to concerns, offer options within approval limits, and agree next steps. Draft the email notice, a call script, and answers to five likely questions. Include a record template. Mark notice periods and contractual rights as items to verify with legal [VERIFY] for [JURISDICTION] and avoid language that blames customers or hides the change.

Also add a short internal briefing for colleagues who may be asked about the change, so that answers are consistent, and a log of customer reactions to inform future decisions.

Do not ask me to paste real customer details. Use placeholders, and mark any step that collects, stores or shares personal information [VERIFY] for [JURISDICTION] so it can be checked against our privacy policy.

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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Opening: 'Thank you for being with us for three years. I want to talk about a change from 1 October.'
Facts: 'The price per seat moves from 40 to 44, a 10 percent rise. Your annual cost goes from 4,800 to 5,280.'
Value: 'Over the year your team has saved an estimated 120 hours using the reporting tool [customer data].'
Options: 'We can keep the current price for three months, or you can move to the smaller plan.'
Listen, then agree next steps in writing.
Avoid: 'This is out of our hands.'

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