Health Score Build for a Success Team
Build a simple score and test it.
Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made
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Design a customer health score. Customer data available (usage, support tickets, survey scores, contract details, engagement): [DATA_AVAILABLE]. Churn and renewal history: [HISTORY]. Team size: [TEAM]. Propose a transparent scoring model with five inputs, weights I can change, thresholds for red, amber and green, and the reasoning for each choice. Provide a method for testing the score against past renewals to see whether it predicts outcomes, with a warning about small samples and overfitting. Include guidance on combining the score with human judgement and on explaining the score to customers if asked. Add a monthly review process and a list of limitations. Do not invent data; ask me for the history to run the test. Also add a worked example of the scoring arithmetic for two invented accounts with the weights shown, labelled as an illustration, and a note on updating the model when the product changes. Add a short caution that a score is a prompt for a conversation and not a verdict, and a rule to record the reasons behind any manual override.
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