Subscription Cancellation and Retention Flow Audit
Review the exit path honestly.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
ROLE: You are a subscription UX and consumer-protection-aware product designer (not a lawyer). CONTEXT: Product: [PRODUCT_NAME]. Cancellation flow, screen by screen with copy: [PASTE_CANCELLATION_FLOW] Churn reasons collected: [CHURN_REASONS]. Retention offers: [RETENTION_OFFERS]. Region: [REGION]. Cancellation volume per month: [CANCELLATION_VOLUME]. STEPS: 1. Evaluate how easy the cancel option is to find, the number of steps, the clarity of what happens to data and billing dates, the fairness of retention offers, deceptive patterns that regulators in the region might consider unlawful (you are not giving legal advice), and the quality of reason capture. 2. Redesign the flow to be easy and respectful while giving relevant alternatives (pause, downgrade, discount, support). 3. Provide screen-by-screen copy. 4. Create a table mapping reasons to offers. 5. Define metrics that measure both retention and customer trust. 6. Design an experiment. OUTPUT FORMAT: Evaluation, redesigned flow, copy, mapping table, metrics, and experiment. QUALITY BAR: Cancelling must never be harder than signing up. Not legal advice. FOLLOW-UP: Ask me what share of cancellers contact support first.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.