Jira Issue Quality Audit for a Sample of Tickets
Score a sample of tickets on clarity and completeness.
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Audit the quality of these Jira tickets: [TICKET_SAMPLE]. Our standards for tickets: [TICKET_STANDARDS]. Last period's figures, if any: [LAST_PERIOD_FIGURES]. Score each ticket from 1 to 5 on summary clarity, description completeness, acceptance criteria or reproduction steps, correct issue type, labels and components, and traceability to a parent, quoting the weak line. Calculate the average per criterion and the share of tickets scoring 4 or above, and compare with last period only if I gave figures. Talk about the tickets, not the people who wrote them, and keep issue keys out of the body unless I ask. Return a table, the three most common problems, rewritten examples for the two weakest tickets, a short ticket template the team can adopt, and the one ticket that would most help the team if fixed first, with the reason in a sentence. Put the most important message in the first sentence. Keep the table readable by giving each ticket a short label rather than a long title. Say how many tickets are in the sample next to every percentage, and do not draw conclusions from a handful.
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See an example result (fictional data)
Invented sample of 20 tickets scored from 1 to 5. Summary clarity 3.6, description completeness 3.0, acceptance criteria 2.4, correct type 4.2, labels 3.1, parent link 3.8. Share of tickets scoring 4 or above overall: 6 of 20 (30 percent). Weakest: acceptance criteria; 11 of 20 had none. Rewrite example: 'Fix login' becomes 'Show an error message when a locked account tries to sign in' with criteria: Given a locked account, when the user submits correct credentials, then a message explains the lock and how to unlock. Template proposed with five fields.
Illustrative only, made-up data. Your results will differ and must be reviewed.