Patient Communication Template Audit for Tone, Privacy and Reading Level

Check letters and messages for plain language and privacy.

Added October 15, 2026. Written with AI assistance and checked for clarity and placeholders; not reviewed by a lawyer, accountant, clinician or other professional. How these prompts are made

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it (what [VERIFY] means).

Audit patient communications. A set of templates (letters, texts, emails, voicemail scripts): [TEMPLATES]. Our policies on privacy and contact preferences: [PRIVACY_POLICIES]. Patient groups and languages: [PATIENT_GROUPS].

For each template check reading level (average sentence length, jargon), tone, whether it includes sensitive information that should not be in the message, whether it states the next step and who to contact, and whether it respects contact preferences. Make a table with Template, Issue, Risk, and Rewrite. Count templates with problems and give the percentage. Provide rewrites for three, a style guide of 10 rules, and a review schedule.

Administrative content only. Mark consent and privacy requirements [VERIFY].

Add a worked rewrite of a reminder that says 'your cardiology follow-up for your recent procedure' into 'you have an appointment on Tuesday 12 March at 2:30 pm at the Smith Clinic', with an explanation of why the first leaks sensitive detail, and an average sentence length calculation (18 words versus 11).

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