Chargeback or Payment Dispute Narrative Review
Review the text you will submit to a card issuer.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Review my payment dispute narrative. The transaction details: [TRANSACTION_DETAILS]. The dispute category I selected: [CATEGORY]. My draft explanation: [MY_DRAFT]. The documents I will upload: [DOCUMENTS]. Check the narrative for: a first sentence that states the category and the date; a short account of what I bought, what I expected and what happened; proof of attempts to resolve with the merchant with dates; specific references to the exhibits; the refund or remedy sought; consistency with what I said to the merchant; and absence of speculation. Provide a table of statements with the supporting document and a rating of how a neutral reviewer might see it. Identify any mismatch between the category and my facts and suggest a better category if one fits, labelled [VERIFY] with the issuer's own definitions. Rewrite the narrative to fit 1,000 characters and again to fit 2,000. Do not say I will win. Keep it factual. Do not give me legal advice. Cite no time limit you cannot source. Use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN] as given. Remind me to verify the rules. Stay firm, factual and polite.
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