FAQ Page Versus Ticket Reality Audit
Rank questions by volume and answer quality.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Compare the FAQ with real tickets. The FAQ text and a list of ticket subjects from the last month with counts: [FAQ_AND_TICKETS]. Our policies: [POLICIES]. Seasonal factors: [SEASONALITY]. Rank ticket topics by volume, check whether the FAQ answers each, whether the answer is findable and correct, and whether the FAQ contains questions nobody asks. Suggest a new order based on demand. Return a table with Topic, Tickets, FAQ coverage (red, amber, green) and Action, and drafts for the three most needed answers using only facts I provided. Also suggest how to group related questions under headings, and how to keep answers short with links to detail. Add a monthly process for adding the questions that appear at least three times in tickets. Close with a short script I could use to brief the team on the results in five minutes, covering the main finding, the plan and how people can raise concerns.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.