Audit intermediate Works with: Any AI

Help Center Search Failure Audit

Table output Has example

Find searches that return nothing useful.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

Audit help centre search. A list of top search terms with results found and click behaviour, and the article titles in the help centre: [SEARCH_DATA]. Common ticket topics: [TICKET_TOPICS]. Platform search settings: [SEARCH_SETTINGS].

Find searches with no results, searches that lead to the wrong article, synonyms customers use that our articles do not, and ticket topics with no article. Suggest title changes, redirects and new articles.

Return a table with Search term, Problem, Fix and Priority, a list of ten articles to write or rename, and a monthly review routine.

Also suggest checking the search on mobile, with common misspellings, and with phrases copied from real tickets. Add a list of labels to rename so that titles use customer words, not internal product terms.

Add a closing note that separates confirmed problems from suspected ones, and say what evidence would turn each suspicion into a finding or rule it out.

Fill in before use

Optional: type your details and the prompt above updates. Nothing is saved or sent.

Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Search data (invented, top terms)
"invoice copy": 140 searches, no results; article exists titled "Download billing documents". Fix: rename and add synonym.
"change plan": 90 searches, 60 clicked an article about cancelling (wrong). Fix: new article.
"2fa": 55 searches, no results; article called "Two-step sign-in". Add alias.
"refund time": results show policy but not timing. Edit.
Ticket topics with no article: moving a workspace (31 tickets last month).
Ten articles to write or rename: invoices, plan change, workspace move, export, team roles, two-step sign-in, API keys, deleting data, receipts, failed payments. Monthly review: zero-result searches.

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