Refund and Returns Process Audit From Recent Cases
Review how refunds were handled for consistency and speed.
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Audit my refund handling. A list of recent refund requests with date received, reason, decision, amount, date paid, and customer response: [REFUND_CASES]. My refund policy: [REFUND_POLICY]. Calculate the average and longest time to resolve and the refund rate by reason with the arithmetic. Check that decisions followed the policy, that similar cases had similar outcomes, and that communication was timely. Identify the reasons that appear most often and what could prevent them (product page clarity, packaging, delivery). Make a table with Case, Reason, Decision, Days, Consistent with policy, and Note. Propose a decision guide, templates, and a monthly review. Mark points about consumer law as [VERIFY] so I can check them with an adviser. Add a worked case set: 12 refund requests with days to resolve 2, 3, 3, 4, 5, 5, 6, 7, 9, 10, 14, 21 (median 5.5, average 7.4), 5 for 'not as described', 4 for late delivery, 3 for changed mind. Identify that the three slowest all lacked a photo, and propose a request form that asks for one. Include decision guidance by reason.
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