Reply to a Sensitive or Emotional Email
Respond with care to difficult personal news.
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Help me reply to an emotional or sensitive message. The message: [PASTE_MESSAGE]. My relationship to the sender: [RELATIONSHIP]. What I want to convey: [MY_INTENT]. Context (workplace, family, friend, customer): [CONTEXT]. Sensitivities I should respect: [SENSITIVITIES]. Write three drafts of 60 to 130 words at different levels of formality: for a close friend or family member, a colleague, and a customer or client. Each draft must: open by acknowledging the person and their situation; avoid clichés such as "everything happens for a reason"; avoid comparing with my own experiences; avoid unsolicited advice; offer something small and concrete only if I can follow through; leave room for them to answer or not. Then give a short guide as bullets: how to choose between writing, calling, or visiting; what to avoid; when and how to follow up; and how to suggest professional support gently. If the message mentions harm to themselves or others, tell me to contact local emergency services or a crisis line immediately, and say so in the reply. Do not assume details of their situation, and mark placeholders for names and facts.
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