Reply to an Angry Customer Email
Calm the situation and fix the problem.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Write a reply to an angry customer email. The customer's email: [PASTE_CUSTOMER_EMAIL]. The facts as we know them (what happened, what we found out): [FACTS]. What we can offer: [OFFERS]. What we cannot do and why: [LIMITS]. My name, role, and sign-off style: [SIGNATURE].
Show BEFORE and AFTER.
BEFORE: a typical weak reply ("We apologize for any inconvenience. Our policy states...") with the problems marked in brackets ([generic apology], [policy shield], [defensive], [no action], [no timeline]).
AFTER: a reply of 120 to 180 words in this order: a specific acknowledgement of what went wrong (using their words, not "any inconvenience"); a sincere apology for the part that was our fault; what we have done or will do and by when; the options available to them; what we need from them (if anything); and how to reach me directly. Keep a calm, human tone; do not match their anger; do not blame them, the courier, or colleagues; do not promise anything I did not list.
Then provide: a shorter version (under 80 words) for chat; a line to use if they are right about part but wrong about another part (disagree respectfully with facts); a version that declines a request politely while offering an alternative; and a checklist to review before sending (names, facts, tone, commitments, attachments). Mark gaps as [ADD DETAIL].
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Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.