Reply to a Sensitive or Emotional Email
Respond with care to difficult personal news.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Help me reply to an emotional or sensitive message. The message I received: [PASTE_MESSAGE]. My relationship to the sender: [RELATIONSHIP]. What I want to convey: [MY_INTENT]. Context (workplace, family, friend, customer): [CONTEXT]. Cultural or personal sensitivities I should respect: [SENSITIVITIES].
Write three drafts of 60 to 130 words with different levels of formality (a close friend or family member, a colleague, a customer or client). For each draft: begin with acknowledgment of the person and their situation; avoid clichés ("everything happens for a reason"), avoid comparing with my own experiences, avoid giving unsolicited advice, make a small, concrete offer only if I can follow through; leave room for them to respond or not.
Add a short guide: how to decide whether to write, call, or visit; what to avoid; how to follow up later; and when the sender may need professional support, so I can gently suggest resources without being pushy (and if someone mentions harm to themselves or others, encourage contacting local emergency services or a crisis line immediately). Do not assume details of their situation. Mark placeholders for names and facts.
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