Reply to a Client Request That Expands the Scope
Handle scope creep without damaging the relationship.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Write a reply to a client who asks for work beyond the agreed scope. The request: [PASTE_REQUEST]. The agreed scope and deliverables: [AGREED_SCOPE]. Price and timeline of the current contract: [PRICE_AND_TIMELINE]. My capacity and appetite for the extra work: [MY_CAPACITY]. Jurisdiction and contract terms about changes: [CHANGE_TERMS]. Use the pattern: friendly acknowledgment, boundary, option, next step. Example: "Thanks, Lena, that's a good idea. The mobile version wasn't part of our original scope, which covered the desktop site. I can quote it as an add-on: about 12 hours, 1,800, with delivery two weeks after approval. Or we can keep to the current plan and plan mobile as a second phase. Which would you prefer?" Write four replies of 70 to 120 words: 1) offer a priced add-on; 2) offer a trade (swap for something in scope); 3) suggest a second phase; 4) decline the extra work because of capacity. Include a very short reply to a small favor (to decide when to include goodwill). Add: how to log a change request, a template change-order email with scope, price, time, and approval, a checklist for spotting scope creep early, and a note on reviewing the contract's change clause with a qualified professional [VERIFY]. Use only my facts.
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