Reply to a Customer Asking for a Discount
Respond to price pressure with value and options.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Draft replies to a customer asking for a discount. Their message: [PASTE_MESSAGE]. Our pricing and discount rules: [DISCOUNT_RULES]. The customer's history and value: [CUSTOMER_HISTORY]. Margins and flexibility (private notes): [MARGIN_NOTES]. What I would trade for a discount (longer term, volume, prepayment, case study, referrals): [TRADES]. Write four replies of 80 to 130 words: 1. Hold the price: acknowledge the budget concern, restate the value with specifics, and offer non-price options (a smaller package, phased start, payment terms). 2. Conditional discount: a defined discount in exchange for something concrete (annual commitment, volume), stated clearly and with an expiry date only if real. 3. Decline firmly and kindly: explain why we do not discount (fairness to other customers, cost structure) and keep the door open. 4. Ask a question first: "What budget are you working with, and what would you need to see to proceed?" Rules: no fake urgency or invented scarcity; never reveal margins; keep promises realistic; avoid apologizing for the price; keep concessions tied to something in return. Add a short guide on how to prepare (know your walk-away point), and a log template for discount approvals. Check local rules on pricing practices if relevant [VERIFY].
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