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ServiceNow Joiner Mover Leaver Request Design

Table output

Specify the requests that start and end access.

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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

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Design joiner, mover and leaver processes in ServiceNow terms. Systems and access that depend on role: [SYSTEMS_AND_ACCESS]. HR events that trigger requests: [HR_EVENTS]. Teams that fulfil: [FULFILMENT_TEAMS]. Timing rules: [TIMING_RULES].

For each of the three processes define the trigger, required information, tasks by team with target times, approvals, notifications and evidence of completion, keeping HR data in the form to the minimum. Leaver table: at notice plan handover and agree the last day; on the last day disable accounts for systems with sensitive data, collect equipment, forward or archive the mailbox per policy; within seven days remove remaining access and reassign files and licences; within 30 days confirm all assets returned. Security-sensitive steps must be time-bound and verified. Mover: the new manager confirms which access to keep, and old access is removed within 14 days; example, an employee moves from sales to finance on the 1st, the manager confirms needs by the 3rd, sales access is removed by the 8th, finance access is added after system owner approval, and the audit report on the 15th lists remaining old access. Service targets: 95 percent of leaver access removed within 4 hours of the last working time (38 of 40 is 95 percent).

Provide form fields, a manager checklist, a monthly audit report (leavers with active accounts, movers with unreviewed access, median time to remove access), the evidence to keep for audit, and a test with three invented people. Treat product details as unconfirmed until checked [VERIFY].

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