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Volunteer Recognition and Retention Plan

Structured brief

Keep volunteers motivated and informed.

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Design a retention and recognition plan for the volunteers at [ORGANIZATION]. Volunteer numbers and types: [VOLUNTEER_PROFILE]. Current turnover and reasons given: [TURNOVER_DATA]. Budget: [BUDGET].

Provide:
1. A diagnosis table: likely reasons volunteers leave (unclear role, no feedback, poor scheduling, no connection, burnout) with the signal in my data and a fix.
2. A volunteer journey: first week, first month, three months, one year, with touchpoints and who is responsible.
3. A recognition calendar with low-cost ideas that fit different personalities (private thanks, public mention, learning opportunities, leadership roles).
4. A check-in script for a 10-minute conversation after the first month.
5. An exit conversation script and a survey of five questions.
6. Metrics: retention at 3 and 12 months, hours given, satisfaction, and a target.

Avoid gimmicks. Recognition should be specific, timely, and sincere. Ask what volunteers say they like most.

Tie each action to one of the diagnosed causes of turnover so nothing in the plan is decoration, and say which two actions to start with this month given my budget and staff time.

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