Voice and Tone Guide Builder
Define how the brand sounds, with examples.
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Build a voice and tone guide. Brand description and audience: [BRAND_AUDIENCE]. Examples of writing we like and dislike: [EXAMPLES]. Situations where we write (marketing, support, errors, apologies): [SITUATIONS]. Interview me with up to six questions, then create a guide with four voice traits, each with a definition, what it sounds like, what it does not mean, and a before-and-after example. Add a tone map showing how the voice adapts to different situations (celebration, instruction, complaint, error), a list of words and phrases we use and avoid, and rules for punctuation and formatting. Include a one-page quick reference for writers and a check for accessibility and plain language. Offer a way to test the guide by rewriting three real messages. Also add a one-page test for new content: read it aloud and check it against the traits, and a plan to review the guide annually with examples of recent writing that did and did not fit.
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Voice traits (invented, for a savings app) 1. Plain: we use everyday words. Does not mean: baby talk. 2. Calm: we never shout. Does not mean: boring. 3. Honest: we state limits clearly. Before and after Before: 'Leverage our synergies to optimise your portfolio.' After: 'See where your money goes and decide what to save.' Tone map: Error message: calm and practical; Celebration: warm; Complaint reply: sincere and specific. Words we avoid: guaranteed, effortless, revolutionary. Test: rewrite three real messages (a welcome email, an error, an apology) using the traits and compare them with the originals.
Illustrative only, made-up data. Your results will differ and must be reviewed.