Poor Workmanship Complaint and Remedy Request
Draft poor Workmanship Complaint and Remedy Request with an escalation ladder and an evidence checklist.
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Write a letter complaining about poor workmanship and asking for it to be put right. What I will tell you: contractor [CONTRACTOR_NAME], project [PROJECT_DESCRIPTION], defects [DEFECTS_LIST], dates found [DATES_FOUND], independent opinion [INDEPENDENT_OPINION], what I want [DESIRED_REMEDY]. It should list defects with photos, offer a reinspection date, and ask for correction at no extra cost within a stated period. What to collect first: the specification, photos and measurements of the faults, an independent opinion, and the original payment schedule. Reasonable asks: rework to the agreed standard at no cost, a retention of the final payment until corrected, and a written warranty on the redo. They will often answer: "It meets normal standards." Answer by sending the independent report and asking for a joint inspection on a set date. Begin with an exhibit table for the poor workmanship complaint and remedy request (number, item, date, purpose), name what I still lack, and then cite the exhibit numbers in the text. Return the letter together with a cover note of about 60 words, next the steps to take for silence or refusal (a joint inspection, then the trade body or licensing board, then mediation or legal advice), then a proof checklist (photos, independent report, contract specifications, messages), then one records tip. Post it by certified or registered post with a return receipt, and store the tracking page once it shows delivered. Write the letter from me personally as a layperson, with no lawyer or firm voice, and invent no credentials or bar numbers. Do a completeness check on my inputs first and mark claims that need a document behind them. Avoid reciting rules from memory, including time limits; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and remind me to check the exact law with a qualified professional or a local consumer agency. Give me a draft, since I am not asking for legal advice, so leave rights and remedies to a professional. Keep it firm, factual and polite, threatening nothing unlawful, and put the date from [DEADLINE] on any request.
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Dear Mr. Kelly, The bathroom tiling you completed on 22 May has several problems: uneven grout, a cracked tile by the bath and gaps along the shower tray (photos 1 to 6). The agreed spec was a 2 mm joint. A second tiler has confirmed the faults in writing (attached). Please return to correct the work by 30 June. I am withholding the last payment of 600.00 until then. Regards, Chloe Barnes Cover note: check your contract terms on withholding payment.
Illustrative only, made-up data. Your results will differ and must be reviewed.