Consumer Dispute and Warranty Claim Toolkit
Resolve problems with products or services.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
Help me resolve a problem with a product or service. This is general information, not legal advice. What happened: [PROBLEM_DESCRIPTION]. Purchase details (seller, date, price, payment method, warranty): [PURCHASE_DETAILS]. What I have tried: [PREVIOUS_ATTEMPTS]. Country or state: [JURISDICTION]. Walk me through the decision tree and fill in my details at each step: 1. Gather evidence: receipts, order confirmations, photos, messages, product details, and a timeline of dates. 2. Check my rights: statutory consumer rights for faulty goods or services in my country, and the seller's warranty terms [VERIFY locally]. Is the problem a fault, a misdescription, or delivery failure? 3. First contact: write a short message to the seller stating the problem, my desired remedy (repair, replacement, refund), and a deadline. Provide the text. 4. If no resolution: escalate to a manager or formal complaints address, with a template letter. 5. If still unresolved and I paid by card or online payment: ask about chargeback or payment protection options and the time limits. 6. Alternative dispute resolution, ombudsman, or small claims; fees and typical timeline. 7. If the seller is overseas or the company is insolvent: options. Provide a tracking log (date, contact, reference, outcome), tips for keeping communication in writing, and warning signs of scams. Keep the tone firm and polite.
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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.