Stripe Refund, Dispute and Chargeback Response Procedure
Write a process for refunds and disputes with evidence checklists.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Write a procedure for refunds and disputes in Stripe, with owners and a table of evidence by dispute reason. What we sell and delivery proof available (tracking, access logs, signed delivery, usage records): [PROOF_AVAILABLE]. Our refund policy: [REFUND_POLICY]. Team members and response times: [TEAM_AND_TIMES]. Deadline information from Stripe as I understand it: [DEADLINE_NOTES]. Write when to refund immediately, when to ask for more information, how to process a refund and tell the customer, and how to respond to a dispute: collect evidence (order details, communications, proof of delivery or use, policy acceptance), write a clear factual statement, submit before the deadline, and record the outcome. Honest statements only; never fabricate evidence. Provide email templates for refund confirmation and a request for more information, and an evidence statement template with placeholders. Cost arithmetic: a 50.00 order with a dispute fee of 15.00 costs 65.00 if lost [VERIFY current fee]. Prevention: a clear billing descriptor, order confirmation emails, easy cancellation, and contact details. Rules differ by card network and country, so check Stripe's documentation and the dashboard for deadlines [VERIFY]. This is a process aid, not legal advice.
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