Create advanced Works with: Any AI

International Customs Fees Complaints

Before after Has example

Explain duties and taxes clearly.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Create replies to customers surprised by customs fees. Destination countries I ship to and my checkout approach to duties and taxes: [DESTINATIONS_APPROACH]. What the product page says now: [PRODUCT_PAGE_TEXT]. Typical complaints: [COMPLAINTS].

Write replies explaining, in plain language, that import duties and taxes are set by the destination country's authorities and collected by carriers or customs, what I can and cannot control, and what the customer may do (contact the carrier, check customs guidance). Offer a template for refusing delivery, return processing, and a goodwill gesture decision aid. Improve the product page and checkout messaging with clearer text. Mark all statements about duties, taxes and thresholds as items to verify with official sources [VERIFY] for [JURISDICTION]; do not state rates.

Also add a pre-purchase message for the checkout that explains who pays duties for each destination, as I confirm, and a template for contacting the carrier on the customer's behalf when a bill seems incorrect.

Stay factual and fair to the customer. Mark the points that depend on consumer law, trading standards or marketplace rules [VERIFY] with [JURISDICTION], and keep an audit trail of what was promised.

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Customer: 'I was charged 38 at the door. Nobody told me.'
Reply (invented): 'I am sorry for the surprise. Import duties and taxes are set by your country's authorities and collected by the carrier; we do not receive them. We have added a note at checkout so future customers see this. If you believe the charge is wrong, contact the carrier with this invoice reference. If you prefer to return the item, here is how.'
Improved checkout text: 'Orders to your country may incur import charges payable on delivery [VERIFY].'

• ecommerce