Pet Product Safety Questions: Reply Protocol
Answer cautiously without giving veterinary advice.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Create a reply protocol for customers asking whether a pet product is safe. Product types and materials, as documented by the manufacturer: [PRODUCTS_MATERIALS]. What I can state from labels and test reports: [DOCUMENTED_FACTS]. Customer questions I receive: [QUESTIONS]. Write templates that give documented information, explain what the product is designed for, state clearly that I cannot give veterinary advice, and recommend that customers consult a vet for health concerns, particularly if a pet has a condition, allergy or has swallowed part of a product. Include an escalation rule for reports of injury or illness: apologise, collect details, stop selling if needed pending investigation, and notify the supplier and regulator where required [VERIFY] for [JURISDICTION]. Provide a log template, a checklist for reviewing product pages for safety claims, and a message for recalls. Also add a list of facts to collect from manufacturers before listing a pet product, such as materials, intended use and age or size guidance, and a short customer-facing safety note template that is based only on the supplier's documentation. Add a section on product page and records. Provide a checklist for the product page: materials listed exactly as documented, recommended age or size range from the manufacturer, warnings from the label, care instructions, and a line directing customers to a vet for health questions. Add a template for requesting documentation from suppliers (test reports, material declarations), a file structure for storing them, and a review date. Include a complaints and incident log with fields for date, product, batch if known, description in the customer's words, actions taken and outcome. Provide a decision rule for when to pause sales while an issue is investigated, and a message to customers who have already bought the product. All regulatory duties must be confirmed [VERIFY]. Consumer rights on returns, refunds, delivery and product safety differ by place and may go beyond store policy. Mark such points [VERIFY] for [JURISDICTION] and have them confirmed before using any wording with customers.
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