Custom Jewellery Order Misunderstandings
Resolve disagreements about custom pieces.
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Help me handle a custom jewellery order dispute. The order brief and agreed specifications: [ORDER_BRIEF]. The customer's complaint: [COMPLAINT]. Photos and messages: [EVIDENCE_SUMMARY]. My policy on custom work: [CUSTOM_POLICY]. Compare what was agreed with what was delivered in a table, identify where communication broke down, and draft three replies: one that explains and offers an adjustment, one that offers a remake with conditions, and one that firmly holds the policy with empathy. Provide a checklist to prevent future disputes (written specification, approval images, deposits, timelines) and a template for the specification form. Mark consumer rights for custom goods and refunds as items to verify [VERIFY] for [JURISDICTION] and avoid legal conclusions. Also add a communication pattern for custom work: confirm the brief in writing, send a sketch or reference image for approval, and agree timelines in writing, with a template for each step. Stay factual and fair to the customer. Mark the points that depend on consumer law, trading standards or marketplace rules [VERIFY] with [JURISDICTION], and keep an audit trail of what was promised.
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