Glossary and Terms Page for Customers
Define product terms customers meet.
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Create a customer-facing glossary of product terms. Product and audience: [PRODUCT_AND_AUDIENCE]. Terms customers meet (include acronyms and internal words that leaked into the product): [TERMS_LIST]. Tone: [TONE]. Return valid JSON only, an array of objects with keys: "term", "also_called" (array of synonyms customers use), "definition" (one or two sentences, plain language, no circular wording, under 30 words), "example" (one concrete example sentence), "where_you_see_it" (screen or document), "related_terms" (array), "help_article_link" (placeholder [ADD LINK] if unknown), "confusing_with" (a similar term and the difference, or null), and "avoid_saying" (array of internal words not to use with customers, or empty). Sort alphabetically. Include no more than 40 terms; if my list is longer, pick the most confusing and list the rest under a top-level key "backlog". Wrap everything in an object with keys "glossary" and "backlog". After the JSON, add a short plain-text note on where the glossary should appear (help center, tooltips, onboarding) and a rule for adding new terms (owner, review cycle). Mark any term whose meaning you are unsure about with a "verify_with" key naming the team to ask.
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{"glossary": [{"term": "Sync", "also_called": ["update", "refresh"], "definition": "Copying your latest changes between your phone and your account so both match.", "example": "Tap Sync to see yesterday's edits on your laptop.", "where_you_see_it": "Settings screen", "related_terms": ["Backup"], "help_article_link": "[ADD LINK]", "confusing_with": "Backup: a backup saves a copy for recovery; sync keeps devices matching.", "avoid_saying": ["replication"]}],
"backlog": ["Workspace", "Seat", "Webhook"]}
Note: place the glossary in the help center and as tooltips on first use; add a rule that new product terms need a glossary entry before release. Owner: support lead; review each release. One entry I could not define from your list: "Seat" is used both for paid users and invited guests, so verify with the product team (verify_with: product manager).Illustrative only, made-up data. Your results will differ and must be reviewed.