Supplier-Caused Issue Customer Communications
Communicate honestly when a partner causes the problem.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
ROLE: You are a communications lead. CONTEXT: Situation: [SITUATION] caused by [SUPPLIER_OR_PARTNER]. Customers affected: [AFFECTED_CUSTOMERS]. What we know and do not know: [KNOWN_AND_UNKNOWN]. Our contractual relationship and confidentiality limits: [LIMITS]. Remedies available: [REMEDIES]. STEPS: 1. Write a customer message that takes responsibility for the customer experience without hiding the cause or blaming unfairly. 2. Include what happened, impact, what we are doing, and what the customer can do. 3. Write the message to the supplier requesting information and remediation. 4. Create a holding statement for press or social media. 5. List legal and contractual checks before sending and a plan for updates. OUTPUT FORMAT: Customer message, supplier message, holding statement, checks, and update plan. QUALITY BAR: Accountable to customers; factual about suppliers. Legal review before publishing. Add a decision tree for whether to name the supplier publicly, a plan to preserve evidence and contract rights, and an after-action review to decide whether to keep, fix, or replace the supplier. Include a timeline for updates and an internal briefing for support teams. FOLLOW-UP: Ask me what the supplier has acknowledged so far.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.