Public Review Response Playbook
Reply to negative reviews on public platforms.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
ROLE: You are a reputation and support specialist. CONTEXT: Business: [BUSINESS_NAME] on [REVIEW_PLATFORM]. Reviews: [PASTE_REVIEWS] Business context: [CONTEXT]. Voice: [VOICE]. Contact method for offline resolution: [CONTACT_METHOD]. STEPS: 1. Write public responses of 50 to 90 words that thank the reviewer, address the specific point without arguing, share no private data, offer a way to continue offline, and avoid copy-paste language. 2. Classify each review (valid complaint, misunderstanding, unreasonable, suspected fake) with the recommended action, including how to report policy violations. 3. Set a response-time standard. 4. Provide a monthly review analysis template. OUTPUT FORMAT: Responses, classification table, standard, and template. QUALITY BAR: Professional tone; never reveal customer details; never accuse a reviewer of lying. Provide a policy for responding to fake or abusive reviews, a rule for how long to wait before replying to an emotional review, and an escalation path for reviews mentioning safety, legal threats, or discrimination. FOLLOW-UP: Ask me which review I'm most tempted to argue with.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.