Beta Program Feedback Audit
Check whether beta feedback represents real users.
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Audit whether my beta feedback tells me what real users need. Product and target users: [PRODUCT_AND_TARGET_USERS]. Beta setup (how people were chosen, how long, how feedback was collected): [BETA_SETUP]. Feedback collected: [PASTE_FEEDBACK_SUMMARY_OR_DATA]. Usage data: [USAGE_DATA]. Check each item and answer Yes, Partly, or No with evidence: [ ] Beta users resemble the target users (not only enthusiasts or friends) [ ] Number of active users is large enough for the claims being made [ ] Usage data and stated feedback were compared [ ] Feedback covers the whole journey, not only the first session [ ] Silent users (who signed up but never returned) were contacted [ ] Requests are logged with the underlying problem, not only the requested solution [ ] Bugs and feature requests are separated [ ] Frequency and severity are counted [ ] Positive and negative feedback are both recorded [ ] Participants know what is expected and how their data is used [ ] The most vocal users are not driving priorities alone [ ] Decisions made from the feedback are recorded and communicated back Summarize the biases in my sample, give a prioritized list of what the feedback supports, what it does not, and three follow-up actions to fill the gaps. Do not generate feedback.
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