Opening and Closing Procedure Audit for a Shop
Check daily routines for gaps.
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Audit opening and closing routines. Written routines and a typical day's actual practice: [ROUTINES_PRACTICE]. Incidents such as cash differences, unlocked doors and missed tasks: [INCIDENTS]. Staff numbers by shift: [STAFFING]. Compare written and actual practice, find tasks done out of order or skipped, security gaps, and tasks that depend on one person. Check that sign-off exists and that someone reviews it. Return a table with Task, Written, Actual, Gap (red, amber, green) and Fix, a revised routine, and a weekly spot-check plan. Cash handling and security duties are [VERIFY] for [JURISDICTION]. Also suggest which tasks need two people, how to handle a missed task the next morning, and how to protect staff who close alone, with a check-in routine. Include a short checklist for unexpected events such as an alarm or a delivery arriving late. Finish with a short list of warning signs that would tell me the fixes are not working or are causing new problems, and what to do then.
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Written versus actual (invented) Written: count till and sign. Actual: count done by one person; signature added next morning. Gap amber. Written: alarm set by manager. Actual: last closer sets alarm; manager absent Tuesdays and Thursdays. Red. Written: back door check. Actual: not done in 3 of the last 8 closings. Security: cash bag left in the office for 20 minutes during closing. Staffing: two people at close on busy days; one on Mondays. Revised routine: 14 steps with sign-off; second person for cash; weekly spot-check by opening manager. Closing alone: text the manager on leaving. Cash and security duties [VERIFY].
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