Role Knowledge Gap Audit From New Hire Questions Log
Analyse the questions new starters ask in their first month to find missing documentation, unclear processes and training gaps worth fixing first.
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I have collected the questions our new team members asked during their first month. Please audit them as evidence of what our onboarding and documentation are missing. Inputs: the questions list, with date asked, who they asked (anonymous role is fine), and how it was answered [QUESTIONS_LOG], the documents and wiki pages we already have [EXISTING_DOCS], the team and role [TEAM_AND_ROLE], and the number of new starters covered [NUMBER_OF_STARTERS]. Please: (1) group the questions into themes, such as tools, people, process, policies, product knowledge, expectations; (2) produce a table with columns Theme, Number of questions, Number of different people who asked, Example question, Existing document?, Findable? (Yes/No/Unknown), Fix; (3) rank themes by count and by how many different people asked, showing the arithmetic for the percent of all questions in each theme; (4) mark questions that were answered differently by different people, since that signals a process or policy ambiguity; (5) list the ten most valuable pages to write or fix, each with a title, a one-line purpose and the audience; (6) suggest a simple way to keep collecting questions, such as a running list that is reviewed monthly; (7) a draft FAQ structure with headings only. Guardrails: do not make up answers to the questions; list them as [ANSWER NEEDED FROM TEAM]. Protect privacy; do not identify anyone. Do not decide company policy. Treat counts as rough if the sample is small. Add a worked example with invented numbers: 40 questions, 14 about tools. Show 35 percent, then rank this theme by number of different askers when 5 of 6 new starters asked.
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